Terms of selling

The owner of the online store onealchemist.com (hereinafter referred to as the online store) is Palms Art Group OÜ (registry code 12828187), located at Pilve street 4, Tallinn 10142, Estonia

Validity of contract of sale, product and price information

The conditions of sale apply to purchases of goods from the online store.

The prices of the services sold in the online store are indicated next to the products. There is no shipping, but only online products sent to you by e-mail.

Product information is provided immediately adjacent to the product in the online store.

Placing an order

Add the desired services to your shopping basket to order them. Fill in all of the required fields and tick the box of choose the  shipping method to complete the order (you don't need to add anything to the shipping method as everything will be shipped by e-mail). The total cost is then displayed on the screen. This can be paid via an online bank transfer or using another payment method such as PayPal, PayPal credit card, credit card payment.

• PayPal payments, PayPal credit card payments
• Stripe card payments

NB! When using a bank link payment confirm the order and then click on the ‘Return to merchant’ button (Tagasi kaupmehe juurde)

The personal data necessary for the execution of payments is transferred to authorized processor PayPal.

The contract enters into force when the amount payable is transferred to the bank account of the online store.

If we cannot deliver the ordered services due to unpredictable circumstances or for any other reason, the purchaser will be informed as soon as possible and the money paid will be refunded promptly, but no later than within 14 days of receiving the notification.

Shipment

We have the right to send you the confirmation e-mail and further information about the services bought in 3 days. If in doubt, please contact us via e-mail levelup@onealchemist.com

Right of withdrawal

After receiving the order, the purchaser has no right to withdraw from the contract entered into with the e-store. The product is a service which can't be returned.

The right of withdrawal also does not apply if the purchaser is a legal person.

The online store will respond to the consumer ́s complaint in written form or in a form that enables written reproduction within 15 days.

Direct marketing and processing of personal data

The online store only uses the personal data entered by the purchaser (including name, phone number, address, e-mail and bank details) for processing the order and sending goods to the purchaser. The online store forwards personal data to the transport service provider in order to deliver the goods.

The online store sends newsletters and offers to the purchaser's e-mail address only if the purchaser has expressed their wish to receive them by entering their e-mail address on the website and indicating their desire to receive direct mail.

The purchaser is able to opt out of offers and newsletters sent to their e-mail address at any time by letting us know via e-mail or by following the instructions in an e-mail containing an offer.

Settlement of disputes

All complaints made by a purchaser about the online store must be e-mailed to levelup@onealchemist.com or submitted by calling Mon-Fr 10 am-5 pm (CET) +3725074472 

If the purchaser and the online store are not able to settle the dispute by agreement, the purchaser may contact the Consumer Dispute Committee. You can review the procedural rules and submit a complaint. The Consumer Dispute Committee is competent to resolve disputes arising from a contract between a purchaser and the online store. Resolution of disputes by the Consumer Dispute Committee is free of charge for the purchaser.

A purchaser may also turn to the dispute resolution bodies of the European Union.

Enjoy your shopping!

The One Alchemist 
Palms Art Group OÜ